Noticed that the phone number on your pet's profile isn't yours? Not to worry, this is intentional!
We use Call Masking technology to protect the privacy of the pets owner. The number shown on the pet profile is a virtual number, which when dialled with be securely routed through to the owner.
Someone else tried to call the number and it didn't go through to the owner. What now?
The phone number on the pet profile could be incorrect. Here's how you check:
Log into your Crumb Account
Head over to our Login Page and log in using the Magic Link which is sent to your registered email inbox.
Navigate to Account Settings
In the top right-hand corner, you will see the icon highlighted below. Please click on this icon, then select Account Settings:
Select "Contacts"
Here you can see the owner's information, addresses and contacts on the pet profile. To check the phone number on the account, please click on "Contacts":
Review information
Here you can see the phone number for the owner as well as the phone number of any additional contacts. If you need to make any changes to any of the numbers, you can click the "Edit" button: