With our Premium Plus plan, you can protect as many pets as you like for one low monthly cost. If you get another pet after your initial order, or you couldn't fit them all in the first time around, follow these instructions to get more Crumb tags.

Log in to your owner's dashboard

Head over to our Login Page and log in using the Magic Link which is sent to your registered email inbox. You can click the button labelled "Order More Tags" and indicate how many more pets you're adding to your account. 

Select "Order More Tags."

Here you can select how many extra tags you need and enter the name of your pet(s). Once you have submitted this additional information, you can then click "Complete Order".

Wait for the new tag to arrive

Your pet's new tag will be dispatched right away. As soon as it arrives, you can activate the tag by scanning the instructions that will be in the same envelope as the tag.

To keep things simple, we've got rid of passwords and instead, we use a 'magic link' to log in.

All you need to do is head over to our "Login Page", enter your email address and click 'Sign In'. You'll then receive an email with a button which you can click to log in without a password.

If you don't receive an email, double-check and make sure you're entering the email address you signed up with. If we don't recognise the email address in our system, you won't receive a login email.

We understand that accidents happen and tags may go missing. As a Premium or Premium Plus member, you can order free replacements at any time from within the Crumb App.

In this guide, we will walk you through the steps on how to request your replacement tag.

Open up the Crumb App and navigate to "My Pets" 

Once logged in, click on the My Pets button at the bottom of the page:

Click on the pet who needs a replacement tag:

Here you will see each of the pets linked to your Crumb account. You can click on each of their pet profiles: 

Scroll to the bottom of the Pet Profile:

Once at the bottom, click on the "Replace tag" button: 

Confirm the replacement: 

Simply confirm the replacement by clicking the "Get replacement tag" button:

Wait for your new tag to arrive in the mail

As soon as you have requested a replacement, we will get it in the mail as quickly as we can. Once it has arrived, please follow the instructions that come along with the tag to activate the new tag.

Each replacement tag will come with a free-of-charge extra-strong ring to prevent it from falling off in the future.