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  • With our Premium Plus plan, you can protect as many pets as you like for one low monthly cost. If you get another pet after your initial order, or you couldn't fit them all in the first time around, follow these instructions to get more Crumb tags.

    Log in to your owner's dashboard

    Head over to our Login Page and log in using the Magic Link which is sent to your registered email inbox. You can click the button labelled "Order More Tags" and indicate how many more pets you're adding to your account. 

    1 order additional.gif

    Select "Order More Tags."

    Here you can select how many extra tags you need and enter the name of your pet(s). Once you have submitted this additional information, you can then click "Complete Order".

    2 order additional.gif

    Wait for the new tag to arrive

    Your pet's new tag will be dispatched right away. As soon as it arrives, you can activate the tag by scanning the instructions that will be in the same envelope as the tag.

  • To keep things simple, we've got rid of passwords and instead, we use a 'magic link' to log in.

    All you need to do is head over to our "Login Page", enter your email address and click 'Sign In'. You'll then receive an email with a button which you can click to log in without a password.

    If you don't receive an email, double-check and make sure you're entering the email address you signed up with. If we don't recognise the email address in our system, you won't receive a login email.

  • We understand that accidents happen and tags may go missing. As a Premium or Premium Plus member, you can order free replacements at any time from within the Crumb App.

    In this guide, we will walk you through the steps on how to request your replacement tag.

    Open up the Crumb App and navigate to "My Pets" 

    Once logged in, click on the My Pets button at the bottom of the page:

    Navigate to My Pets.gif

    Click on the pet who needs a replacement tag:

    Here you will see each of the pets linked to your Crumb account. You can click on each of their pet profiles: 

    Click into pet.gif

    Scroll to the bottom of the Pet Profile:

    Once at the bottom, click on the "Replace tag" button: 

    Scroll down and click replace.gif

    Confirm the replacement: 

    Simply confirm the replacement by clicking the "Get replacement tag" button:

    Confirm replacement.gif

     

    Ordering a replacement will deactivate the existing tag for that pet.

    If you need to add an additional pet to your account, you can also do this from within the "Pets" tab of your Crumb dashboard.

    Wait for your new tag to arrive in the mail

    As soon as you have requested a replacement, we will get it in the mail as quickly as we can. Once it has arrived, please follow the instructions that come along with the tag to activate the new tag.

    Each replacement tag will come with a free-of-charge extra-strong ring to prevent it from falling off in the future.

Knowledge base
  • Account Management
    Easily manage your Crumb account with our step-by-step guides. Update personal details, manage your pet profiles, and much more.
    See all articles
  • FAQ's
    Got questions? We’ve got answers. Browse our most frequently asked questions to quickly find solutions and helpful tips.
    See all articles
  • Billing Support
    Need help with payments or billing? Find everything you need to learn about payments, how to find invoices, resolve billing issues, and so much more.
    See all articles
  • Products, Features and Services
    Learn about the powerful features of your Crumb tag and the services that keep your pet safe and connected. In this category, we've separated each feature into its own section.
    See all articles
  • New to Crumb?
    First time hearing of Crumb? If so, welcome to the community! Start here to learn how our smart pet tags work and how they help keep your furry friends safe. We’ll walk you through everything you need to get started.
    See all articles
  • Crumb App
    We are so excited to finally reveal our dedicated app! Within the app, you can manage your pet profile, see other missing pets in your area, track your referrals and so much more.
    See all articles

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