Once your tags have been set up, we strongly encourage everyone to test out all of the features available on your Crumb Dashboard. If you notice that the calls are not going through to the owner, here's what you need to do.
Double-check the phone number on your account:
The phone number on the pet profile could be incorrect. Here's how you check:
Log in to your Crumb Account
Head over to our Login Page and log in using the Magic Link which is sent to your registered email inbox.
Navigate to Account Settings
In the top right-hand corner, you will see the icon highlighted below. Please click on this icon, then select Account Settings:
Select "Contacts"
Here, you can see the owner's information, addresses and contacts on the pet profile. To check the phone number on the account, please click on "Contacts":
Review information
Here you can see the phone number for the owner as well as the phone number of any additional contacts. If you need to make any changes to any of the numbers, you can click the "Edit" button:
Disable any filters for calls from unknown numbers:
If you have a filter on your phone settings to not allow calls from unknown numbers, you'll need to disable the filter to allow calls from unknown numbers.
Disabling is easy, here's how:
iOS
Head to the settings app, scroll to the bottom and select "Apps". Then search for the "Phone" app and click on the Phone app settings.
Scroll down and look for an option that is labelled "Silence Unknown Callers". Click into that setting and make sure that it is disabled, just like in the screenshot beneath.
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