I'm not receiving SMS alerts

Instant Alerts are one of the best ways to reunite you with your pet the fastest. If you are testing out the Share Location button on your pet's profile and are yet to receive the text with their location, here is what you need to do:

Check your phone number

Log into your owner dashboard

Head over to our Login Page and log in using the Magic Link which is sent to your registered email inbox.

Head over to Account Settings

If you are on a mobile device, scroll to the bottom of the dashboard and click "Update Information". If you're on desktop, click on your email in the top-right-hand corner, then select "Account Settings".

Double-check the phone number

Here you will be able to see your contact details, including your phone number. The number you see here is the number that the text message with a GPS location will be sent to.

Need to update your phone number? Click "Update Information" to edit. Don't forget to click save!

Test it out

Head over to the "Pets" section of your Crumb dashboard and view one of your pet's profiles. Once the profile has loaded, click the "Share Location" button and consent to sharing your location. The number on the Crumb account should now receive a text message with a GPS location.

Still not receiving the text?

Please reach out to our Support team who will be happy to assist you further.