How do I scan a Crumb tag?

Henry
Henry
  • Updated

Each Crumb tag has a unique QR code engraved on the back of it. To access the Pet Profile linked to the tag, you'll need to scan the QR code. Here's how you do it:  

Open the Camera app on your smart device 

Point the camera at the Crumb tag:

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Tap to focus

By tapping on the screen, you'll be telling the camera to focus on the QR code. Your device should then start to read the QR code and a link appear: 

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No luck? 

If this isn't successful, I have a few more tips for you to help. 

Ensure that your phone has the QR code scanner enabled

Head over to the camera settings and enable "Scan QR Codes":

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Make sure that you are in Photo mode

In order for your phone to be able to scan a QR code, your camera will need to be in Photo mode. If you're in Portrait, Panorama, etc. then it won't be able to detect the QR code. 

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Try scanning using Google Lens: 

You can also easily scan a QR code from within Google Chrome, by using Google Lens, here's how:

Open up Google, and click this button

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Your camera will then open up. If you point it at the tag, a link will then appear which you can click. You can also click the camera shutter to open the link

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