Have you seen a payment you didn't expect? At Crumb, we make it easy to locate your invoices to learn more about your payments. In this guide, we will explain what payments you may see during your time with Crumb, and how to locate your invoices to learn more about each one.
If you have a charge with no matching invoice:
If you see a charge for which you don't seem to have an invoice, it might mean you've been charged by another Crumb account. Click Here to learn what to do in that case- Help Center Guide: Unrecognized Charges
What charges can I expect?
Postage:
When you initially order your tag(s), you will need to pay a small postage fee.
Subscription fees, if you've upgraded
If you've opted into either Crumb Premium, or Crumb Vet, you will most likely see monthly recurring charges on your account. You can check your subscription status, and find your invoice in the Crumb Dashboard.
How can I check my invoices?
Log in to your Crumb Account using the Dashboard
Head over to our Login Page and log in using the verification code or Magic Link, which is sent to your registered email inbox. Please note, your invoices are found in the browser Dashboard, not in the Crumb app.
Open 'Settings'
In the top left corner, you will see the icon highlighted below. Please click this icon, then select 'Settings'.
Click on 'Plan & Billing'
Right next to "Account Details", you should see "Plan & Billing". Click on that next.
Scroll down to view your invoices
Scroll down past "Payment Method" and you'll see "Billing History". These line items are each downloadable invoices. Click the downward facing arrow (or the word 'Download' on desktop) to download one.