Have you just gotten a new card and need to update your payment information? This guide will walk you through how to update your payment information from within your Crumb dashboard. Here is what you need to do:
Log in to your Dashboard
Head over to our Login Page at crumb.pet. If you're not already logged, you'll be prompted to receive a verification code to either your phone number or email. Be sure to check your spam folder if you don't see it right away.
Navigate to My Services
In the top right-hand corner, you will see the '3 Lines' icon. Please click on this, then select My Services.
Click 'Plan & Billing'
Here, you will see 3 tabs: "Account Details", "Plan and Billing", and "Preferences". To update the payment information, please click on "Plan and Billing".
Scroll down to 'Payment Method'
Scroll past subscriptions you see under "Active Plans". If you haven't upgraded your account yet, you may see nothing there.
Change the payment method by clicking 'Add new card'
This page will not let you delete the payment method if it's the last/only one on the account. Click on "Add New Card, and fill out the information in the box that appears to add a second card to the account. You may remove your old one after this.
Whichever method has the word "Default" next to it will be the default payment method.
This where you will enter your new card information. Please note the toggle above "Add card", which allows you to immediately set your new payment method as the default.