Have you just gotten a new card and need to update your payment information? This guide will walk you through how to update your payment information from within your Crumb dashboard. Here is what you need to do:
Log in to your Dashboard
Payment, invoices, and subscriptions are all managed within the browser app called the Dashboard, not the app.
Head over to our Login Page at crumb.pet in any browser (eg. Safari, Chrome etc.). If you're not already logged in, you'll be prompted to receive a verification code to either your phone number or email. Be sure to check your junk/spam folder if you don't see it within a minute or two. Help Center Guide: Logging into your Dashboard
Navigate to 'My Services'
In the top left-hand corner, you will see the '3 Lines' icon. Please click on this, then select "Settings". If you're using a desktop, this purple bar should already be visible.
Click 'Plan & Billing'
Here, you will see 3 tabs: "Account Details", "Plan & Billing", and "Preferences". To update the payment information, please click on "Plan & Billing".
Scroll down to 'Payment Method'
Scroll past any subscriptions you see under "Active Plans". If you haven't upgraded your account yet, you may see nothing there.
Change the payment method by clicking 'Add new card'
This page will not let you delete the payment method if it's the last/only one on the account. Click on "Add New Card, and fill out the information in the box that appears, in order to add a second card to the account. You may remove your old payment method after this.
Whichever method has the word "Default" next to it will be the default payment method.
This is where you will enter your new card information. Please note the toggle above "Add card", which allows you to immediately set your new payment method as the default.