From within your Crumb Dashboard, you are able to mark your pet as missing. As soon as you have marked them as missing, we'll notify every Vet, Shelter, and Crumb Member within your local area, increasing your chances of being reunited with them the fastest.
The faster that you are able to mark them as missing, the better. Here is how you do so:
Open up the Crumb App and navigate to "My Pets"
Once logged in, click on the My Pets button at the bottom of the page:
Click on the pet who is missing:
Here you will see all the pets on your account. Click on the pet who is missing:
Report as missing
Click the large red button, then confirm that your pet is currently missing:
Indicate their last known location
This will help others know exactly where to look:
Leave any additional notes:
Useful notes could be what colour harness/collar they were wearing at the time, did they chase anything, etc. Once you have submitted your notes, click "Confirm as missing":
Review your contact information
At this stage, we recommend double-checking the contact information on your account to ensure accuracy. You can do so by clicking on the Profile icon, then "Account Details":
Here you can see the phone number for the owner as well as the phone number of any additional contacts. If you need to make any changes to any of the details, you can do so on this page.
What is happening in the background?
Community Alerts
We'll send an alert to every Crumb member in your local area that your pet has gone missing, which will include a link to your missing pet's online profile.
Vet & Shelter Notifications.
Every Vet & Animal Shelter in your local area will also be notified that you've lost your pet. We'll include a link to their pet profile so they know exactly who to look out for.
I have found my lost pet, now what?
All you need to do is repeat these steps. Instead of the button to mark them as missing, you'll be able to mark them as found: