We understand that accidents happen and tags may go missing. As a Premium or Premium Plus member, you can order free replacements at any time from within the Crumb App.
In this guide, we will walk you through the steps on how to request your replacement tag.
Open up the Crumb App and navigate to "My Pets"
Once logged in, click on the My Pets button at the bottom of the page:
Click on the pet who needs a replacement tag:
Here you will see each of the pets linked to your Crumb account. You can click on each of their pet profiles:
Scroll to the bottom of the Pet Profile:
Once at the bottom, click on the "Replace tag" button:
Confirm the replacement:
Simply confirm the replacement by clicking the "Get replacement tag" button:
Ordering a replacement will deactivate the existing tag for that pet.
If you need to add an additional pet to your account, you can also do this from within the "Pets" tab of your Crumb dashboard.Wait for your new tag to arrive in the mail
As soon as you have requested a replacement, we will get it in the mail as quickly as we can. Once it has arrived, please follow the instructions that come along with the tag to activate the new tag.
Each replacement tag will come with a free-of-charge extra-strong ring to prevent it from falling off in the future.