We understand that accidents happen and tags may go missing. As a Premium or Premium Plus member, you can order free replacements at any time from within the Crumb App.
In this guide, we will walk you through the steps on how to request your replacement tag.
Open the Crumb App and select the pet who needs a replacement tag.
Once logged in, either click on your pet's photo, or swipe left or right until you land on it. Then, click on their photo to access their profile.
Click on 'Order replacement tag'.
Scroll down to the bottom of your pet's Pet Profile, and click on the button that says "Order replacement tag.
Confirm your address
Follow to the steps to confirm your address before ordering. Next, click 'Complete Order' at the bottom to order the new tag!
Ordering a replacement will deactivate the existing tag for that pet.
If you need to add an additional pet to your account, you can also do this from within the "Pets" tab of your Crumb dashboard.
Wait for your new tag to arrive in the mail
As soon as you have requested a replacement, we will get it in the mail as quickly as we can. Once it has arrived, please follow the instructions that come along with the tag to activate the new tag.
Each replacement tag will come with a free-of-charge extra-strong ring to prevent it from falling off in the future.