From within your Crumb Dashboard, you are able to mark your pet as missing. As soon as you have marked them as missing, we'll notify every Vet, Shelter, and Crumb Member within your local area, increasing your chances of being reunited with them the fastest.
The faster that you are able to mark them as missing, the better. Here is how you do so:
Log in to your owner's dashboard
Head over to our Login Page and log in using the Magic Link, which is sent to your registered email inbox.
Head over to the Pets section
Click on the Pets icon in the left-hand menu (it will be in the top-right-hand corner if you're on a mobile device), you will then see each of the pets that you have linked to your account.
Scroll to the bottom of your pets widget
Scroll down the page and find the information about the pet who is currently missing. Beneath, you'll see a button labelled "Mark as Missing".
Mark as missing
You can click this button to inform us that your pets are missing. Once you have done so, we'll then get to work with letting as many people know as possible.
Check your email
As soon as your pet is marked as lost, we'll make missing pet posters and send them to you via email.
Review your contact information
At this stage, we recommend double-checking the contact information on your account to ensure accuracy. You can do so by clicking on the icon highlighted in the screenshot below and selecting "Account Settings". If you're on desktop, click on your email in the top-right-hand corner, then select "Account Settings".
Here you can see the phone number for the owner as well as the phone number of any additional contacts. If you need to make any changes to any of the numbers, you can click the "Edit" button:
What is happening in the background?
Community Alerts
We'll send an alert to every Crumb member in your local area that your pet has gone missing, which will include a link to your missing pet's online profile.
Vet & Shelter Notifications.
Every Vet & Animal Shelter in your local area will also be notified that you've lost your pet. We'll include a link to their pet profile so they know exactly who to look out for.
I have found my lost pet, now what?
All you need to do is repeat these steps. Instead of the button to mark them as missing, you'll be able to mark them as found.