Sometimes, when scanning a Crumb tag and clicking the button to share location, you might see an error message that says "Error: User denied Geolocation". This can be a frustrating experience, but the good news is that there are a few simple solutions to this problem. In this article, we'll explain why this error occurs and provide solutions for both iOS and Android devices.
Why the Error Occurs
When you see the "Error: User denied Geolocation" message, it means that the pet profile is trying to access your location, but you've denied it permission to do so. This can happen for a variety of reasons, such as privacy concerns or a misunderstanding of how the app will use your location data.
Depending on what device you are using, the troubleshooting steps will be slightly different. Click on the tabs beneath to find the instructions that are specific to your device:
iOS
Check your Location Services
Go to your device's Settings > Privacy > Location Services and make sure that the app in question is allowed to access your location.
If it's set to "Never," change it to "While Using the App" or "Always."
Reset Location Warnings
If you've previously denied location access for your browser app, your device may be blocking it automatically. Go to Settings > General > Reset > Reset Location Warnings to reset any previously denied location access.
Update your Browser App
If you're using an outdated version of the browser app, it may be incompatible with your device's operating system. Update the browser app to the latest version to see if this resolves the issue.
Android
Check your Location Settings
Go to your device's Settings > Location and make sure that location services are enabled.
You can also check the app-specific location permissions to make sure that the app in question is allowed to access your location.
Clear Browser App Cache
Sometimes clearing the browser app's cache can resolve issues with location access. Go to Settings > Apps > [App Name] > Storage > Clear Cache.
Reinstall the Browser App
If all else fails, try uninstalling and reinstalling the app. This can reset any permissions issues that may be causing the error.