Have you seen a payment you don't recognise? At Crumb, we make it easy to locate your invoices to learn more about your payments. In this guide, we will explain what payments you may see during your time with Crumb and how to locate your invoices to learn more about each one.
What charges can I expect?
Postage:
When you initially order your tag(s), you will need to pay a small postage fee.
Subscription Fees (Premium and Premium Plus members only):
If you are a Premium or Premium Plus member, then each month you can expect a subscription charge. The price will vary based on which plan you have chosen and your local currency.
To learn more about pricing, please reference the "My Services" section of your Crumb dashboard.
Crumb Vet
When you order a Crumb Tag, you can enroll in a 14-day free trial of Crumb Vet—our 24/7 virtual veterinary support service. Unless cancelled from within your Crumb Dashboard before the trial ends, the subscription will automatically renew.
You can verify if you have opted into Crumb Vet from within the "My Services" tab of your Crumb Dashboard.
How can I check my invoices?
Log in to your Crumb Account
Head over to our Login Page and log in using the Magic Link, which is sent to your registered email inbox.
Navigate to My Services
In the top right-hand corner, you will see the icon highlighted below. Please click this icon, then select My Services:
Navigate to the Invoices tab
Underneath the heading "My Services" in the top-left-hand side, you will see 3 tabs, "Overview", "Payment Methods", and "Invoices". To view your invoices, please click on "Invoices".
View and download Invoices
Here you will be able to see a list of every invoice for every transaction associated with your account. You can also see the invoice amount and the date on which the invoice was generated.
If you wish to download an invoice, you can. All you need to do is click the "Download" button.